Refund and Returns Policy

At Digibay, we are committed to delivering high-quality digital products and ensuring a positive experience for our customers. Please read this policy carefully to understand your rights and obligations regarding refunds for digital products purchased from our website.

Refund Policy

Due to the nature of digital products, all sales are final, and returns are not accepted. Once access to a digital product has been provided, it is considered delivered, and refunds are not typically offered. However, we understand that exceptional circumstances can arise. Refund requests may be considered under the following conditions:

1. Non-Delivery of Product

If you do not receive the digital product due to technical issues or errors on our end, you must contact us within 7 days of purchase. Upon verification of the issue, we will issue a full refund.

2. Download Issues

If you experience difficulties downloading your product and our support team is unable to resolve the issue, you may qualify for a full refund.

3. Defective Product

If the digital product is defective or does not perform as described, please notify us within 7 days of purchase. Evidence of the defect may be required. If confirmed, we will provide either a full refund or a replacement product.

4. Duplicate Purchase

If you accidentally purchase the same product more than once, contact us within 7 days. After verification, we will refund the duplicate transaction.

How to Request a Refund

To request a refund, email our customer support team at info@digibay.com with the following details:

• Your full name
• Order number
• Date of purchase
• Reason for the refund request
• Supporting evidence (if applicable, such as error messages or screenshots)

We will review your request and respond within 5 business days. If approved, refunds will be processed within 10 business days using the same payment method as the original purchase.

Refund Exceptions

Refunds will not be issued in the following cases:

• Change of Mind: Refunds are not provided if you decide you no longer want the product after purchasing.
• Failure to Review Product Details: Ensure you review product descriptions and system requirements before completing your purchase.
• Customer-Specific Issues: Refunds cannot be granted for problems related to your device, software, or compatibility issues outside our control.

Contact Us

If you have any questions or need assistance, please contact us at:

Email: digibay.cs@gmail.com

Thank you for choosing DigiBay. We value your business and are committed to providing exceptional digital products and customer support.